Sr. PSQA Manager

About Us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together. About The RolePlan, direct, organize or coordinate resources necessary to assure Target supply chain ethically delivers safe and quality owned brand products to guests throughout the product’s lifecycle, in a systematic approach.Effectively measure, monitor and report on the qualitative aspects of a specified tangible or non-tangible output to drive supply quality excellence. Oversee a team of quality engineers engaged in quality activities throughout product’s life cycle.Lead or participate global QMS projects & regional continuous improvement projects to drive excellence of product/supply quality. Principle Duties and Responsibilities:Key Competency ExpectationProduct and technical knowledgeAbility to understand different product categories, guest expectation and brand expressionDeep understanding of manufacturing processes with the ability to identify and mitigate riskAbility to de-construct diverse and ever evolving manufacturing processesUnderstand process management - able to determine the critical processes to quality and its controls to prevent or mitigate potential issues/risksKnowledge of tools from Lean/Six Sigma/ TOC/SPC to assess matrix performance and drive actionLead and guide teams to support factory elevation through technical expertise and continuous improvement initiatives Quality Strategy and Management Understand and able to assess the effectiveness of a factory’s preventive QMS and its sustainability against varying manufacturing processesPlan for quality through preventive product risk mitigation, factory capability assessment and capacity validation prior to production.Strategic overview of the factory matrix in order to prioritize and identify areas of opportunity to drive elevationUnderstand and lead the team in quality management concept & tools for oversight of field operationsEvaluate the health of the matrix: through quality principles, assessment and elevation of vendors and factories QMS.Brand Management and Guest ExpectationsUnderstand the guest expectation through voice of the guest always guiding the team through this lens. Ensure field operations leverage product standards, specification, approval samples and testing requirement/protocols to oversee and train 3rd parties and TM’s.Coach team to understand brand strategies, business priorities and brand expression to make the right decision timely focused on the guest.Data, Reporting, Analytics and KPI’sLead team to analyze factory capability, quality and production performance to hold vendor accountable in supply chain elevation.Leverage data to identify opportunities for calibration, continuous improvement and problem solvingExtensive use of quantifiable data and KPIs in decision-making.Drive cost of poor quality reduction with a focus on greater efficiency and right first time qualityCommunication/CFT CollaborationLead holistic and strategic communication interaction points across teams. Sharing strategy and vision with CF leaders for alignment.Enhance factory on boarding to capitalize on business opportunities & needs.Collaborates with Sourcing on appropriate vendor/factory selection, business placement based on product risk, factory capabilities & capacity. Successfully navigate through tough choices and be able to articulate a strong point of view both internally and externally - to leaders, peers, team members and vendor/factories.Engage in factory matrix optimization and influence business decision through CFT collaboration based on business needs and quality performance.Steer decision effectiveness and efficiency; take smart risk based on facts, figures and guest insights through critical thinkingTeam Development and TrainingManaging for Results/High Performing TeamFacilitate the team's vision; build a strong team spirit and positive team moraleLead and inspire the team to achieve challenging goals and high standards of performanceEnable and empower the team; delegate with accountabilityHold self and team accountable to KPIs, leveraging tools and reporting made availableEnsure team adheres to PSQA policy, best methods in compliance.Ensure team apply a preventive risk mitigation mindset to all decision making. Talent DevelopmentManage and review performance of the team; assess potential for growth and identify career path and succession plan Constantly assess, redeploy and exit misaligned talentEnsure oversight and drive effectiveness of the onboarding process and ensure team members are properly trained with both technical and soft skillsManage knowledge sharing with cross functional/global teamsIdentify team's technical knowledge gap; facilitate and steer the learning and sharing of technical knowledge through formal and informal trainingOperational Excellence and Brand Reputation Adapt to change and adhere to Target strategy, direction and business goals and ensure team’s alignmentContinually focus on and demonstrate commitment to concepts of value creation through COQ/Lean/Six Sigma/efficiencyEnsure transparency and adherence to escalation process when requiredDemonstrate the highest level of ethics; make ethics a mantra for TGT and supply chainEscalate critical issues concerning ethics, through the proper channelsProvide ongoing support to PSQA HQ and PSQA QMS team for continuous improvement, issue resolution and problem solving.Support HQ through product investigation and activate on guest data appropriately.Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needsReporting/Working Relationships:Immediate supervisor: PSQA Director or L8 (Sr. MD)Direct Reports: Sr. Production Engineer, Lead Production Engineer. Internal: PSQR (R=Regulatory), OS Sourcing, Global Investigations, Design and Technical Design, RMA, HR&Admin, Finance, OB Strategy & Operations, RSSC. External: Vendor/Factory/ Local 3rd Parties About YouMinimum RequirementsBachelor degree in engineeringTechnical disciplines equivalent in retail complianceQuality management, raw material, product or manufacturing experience/knowledgeMinimum 10 8-9 years’ experience in industryMinimum 4 years in supervisory/management capacity with similar operational scope and complexityExperience with a US or European based corporationIn depth knowledge of US regulatory and safety requirements Excellent leadership/interpersonal skillsExcellent communication skills in English and local languageStrategic thinking and ability to plan, lead, organize and executeResult orientated, self-motivated, dedicated, enthusiastic and energeticCommitted to continuous learningAbility to travel locally and internationallyFamiliar with data and analytics including Microsoft Windows and Office software applicationsAbility to use Analytical or scientific software in the work.Desired RequirementsExperience in retail purchasing operations. Experience in leading a cross-cultural teamCertified Quality Manager, Engineer or Quality Auditor preferredLean or 6 Sigma certified preferredExperienced in project management preferred[This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbent's supervisor]

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