Process Specialist

Job description Job Title: Process Specialist - Employee Data ManagementAs a Process Specialist in the Employee Data Management team within HR Operations, you will be responsible for processing all client HR-related transactions in the HCM (SAP) system. This includes handling new hires, terminations, transfers, promotions, time, and attendance. You will report directly to the Team LeadSkill/Experience Requirements• Graduate/Post Graduate in any stream with 2-5 years of hands-on experience in HR Operations, with a focus on Hire-to-Retire processes in SAP HCM / Workday / Oracle or SAP SuccessFactors. • Manage and resolve HR-related incidents using the ticketing system (Service Now).• Strong communicative English skills, customer focus with a strong sense of urgency. • Results and deadline-driven, with the ability to balance and prioritize multiple tasks • Good to have: SAP HCM Certification Roles and responsibilities Process HR transactions which may include: o New hires (on SAP – OM, PA modules) o Employment data changes – Position Creation & Mapping, Transfers, Employee letters o Terminations/Retirements o Leave and attendance transactions. Changes in Employee Situations e.g. Reclassifications, Active to Inactive, Full-time/Part-Time and vice versa o Exposure to ServiceNow ticketing tool will be added advantage and good use of MS office tools (Outlook and MS Excel) o Maintain a high level of customer service excellence. o Resolve data-driven issues efficiently. o Achieve process and transaction excellence. • Ensure to Maintain service level agreements (SLA) i.e timeliness and Quality of each transaction Additional Information: • Shift timings: 5:30 PM to 2:30 AM • Location: Infosys BPM, Electronic City, Bengaluru

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