Product Consultant - CS

Product ConsultantCustomer Success  ·  Individual Contributor About SupersetSuperset is India's largest campus recruitment platform. We help large enterprises run end-to-end fresher hiring – outreach, applications, assessments, interviews, hiring ops, and analytics – at scale. Beyond hiring workflows, we power candidate engagement programs, competitions, hackathons, and learning journeys that make Superset the platform of choice for enterprises that want to build a brand on campus, not just fill seats. Our clients include marquee names across BFSI, IT, consulting, and manufacturing. You'll work directly with hiring and talent acquisition teams at large companies and own outcomes that impact thousands of candidates.Working at Superset means operating in a high-engagement, high-variety environment. Every week brings new client contexts, new problem shapes, and new stakeholders. If you're someone who learns fastest when thrown into the deep end and likes to make sense of complexity on the fly, this is your kind of place.We invest continuously in internal learning through peer sessions, structured capability-building, and cross-functional exposure. As a Product Consultant, you're expected to be both a practitioner and a multiplier: someone who raises the bar for the team around them, not just someone who delivers for their own portfolio.Why This Role ExistsEnterprises don't buy /"a product/". They buy a result: smoother hiring, faster closures, fewer ops headaches, and a confident team on the other side.This role owns that result. You step in when client situations need expert judgment, strategic solutioning, or delivery ownership that goes beyond day-to-day account management. You will work alongside CSMs (who handle daily client relationships) and serve as the escalation and solutioning layer that the person the team calls when things get complex.What You Will DoUnderstand client hiring workflows and tailor Superset to their needs—owning post-sales delivery with a hands-on, customised approach (not a generic walk-through).Go beyond surface requirements: identify the actual bottleneck, the hidden constraints, and what /"success/" truly means for each client.Lead implementations and POCs: scope, plan, execute, and make sure the client sees value fast.Own complex escalations — solutioning, delivery decisions, and edge cases that the CSM layer escalates upward.Run client conversations with confidence — even when the room is sceptical, confused, or unconvinced. Keep the ball in your court.Storyboard the solution: stitch a clear narrative for why the approach works and how the rollout will happen.Manage senior stakeholders (TA, HRBP, business leaders, ops, IT) across the client org — align them, handle objections, move things forward without harming trust.Treat internal teams as customers too: validate asks, prioritise correctly, and sell the right work internally to get things done.Solve problems by connecting dots — use existing tools and processes first; when enhancement is needed, articulate impact on business and other clients.Support pre-sales on enterprise deals: solutioning conversations, SOW reviews, and client presentations alongside the sales team.Own outcomes end-to-end: adoption, usage, renewals (where applicable), and overall project success. No handoff and disappear.Mentor the CSM team — set escalation standards, review their work, and be the person they turn to when a situation gets tough.Write approach notes and solution documents: structured thinking on paper that a client or internal stakeholder can act on without a follow-up call.Deeply understand customer problems before jumping to solutions — diagnosis first, prescription second.Run internal upskilling sessions with the team: share learnings from complex engagements, build playbooks, and raise the average capability of the CS function.What We're Looking ForCore requirements:7–10+ years in consulting, enterprise SaaS, HR tech, or client-facing implementation roles.Sharp requirement discovery — you get to the crux quickly and ask the uncomfortable but necessary questions.Strong product understanding: you can translate features into real business workflows, not just talk about them.High EQ and executive communication — you can build comfort and trust with senior stakeholders, fast.Storytelling ability: you can structure messy inputs into a clear plan and narrative.Ownership mindset: end-to-end accountability, not task completion.Bias for action — fail fast, learn fast, iterate fast.Strong signals:Exposure to recruitment, HR tech, assessments, or workforce solutions.Comfort holding a room — recovering a drifting call, de-escalating tension, and still driving to a decision.Track record of being trusted with client relationships that required more than relationship management.Having experience working in fast-paced and fast-growing organisationsWhat This Role Is NotWe want to be direct so there are no surprises:Not a daily account management role — CSMs own that layer.Not a traditional people manager role — but you will mentor and guide the team on complex situations, run upskilling sessions, and set the standard for how the CS function operates.What Success Looks Like (First 90 Days)You independently run client discovery and implementation calls without hand-holding.Pick a project, deliver it end-to-end yourself, and ensure it creates a “wow” outcome for the customer with clear business impact and problem resolution.You've built strong relationships with key client stakeholders and become their go-to person.You've improved at least one internal playbook — docs, process, or templates — based on real learnings.

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