Analytics Team Lead

Title : Team Lead - AnalyticsLocation : Bangalore Shift : Rotational Shift -based as per business requirementsRole Summary / Job PurposeThe Team Lead – Analytics will be responsible for managing data reporting, generating actionable insights, and driving continuous improvement initiatives across the Global Support Centre. The role ensures data accuracy, supports business decision-making, and enhances operational efficiency through analytics, automation, and governance. Key ResponsibilitiesDevelop interactive dashboards and reports using Power BIExtract, transform, and analyze data using Power Query and SQLPerform advanced data analysis using Excel (including macros and automation)Identify trends, patterns, and insights to support business decisionsAutomate repetitive reporting tasks to improve efficiencyCollaborate with stakeholders to understand data requirementsSupport implementation of AI-based solutions where applicableData Visualization & Reporting: Power BI, Power QueryAdvanced Data Handling: Excel (Macros, Automation)Database Management: SQLEmerging Technologies: AI GeneralistPrepare data-driven presentations and reports for stakeholders.Identify process gaps and develop structured improvement plans.Required SkillsStrong experience in Power BI and Power QueryAdvanced knowledge of Microsoft Excel (Macros/VBA preferred)Proficiency in SQL for data extraction and manipulationAnalytical thinking with attention to detailBasic understanding of AI/ML concepts (AI Generalist) Behavioral SkillsStrong interpersonal and stakeholder management skillsExcellent written and verbal communicationAnalytical thinking and problem-solving abilityAbility to multitask and manage priorities in a fast-paced environment

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