Accounts Manager/Customer Success– US Market || |Bangalore- Hybrid ||CTC upto 16 LPA

Hiring at AI Powered Childcare Management Software, B2B SaaS company.Key Responsibilities: ● Own a portfolio of US-based childcare centers and schools, building deep, meaningful relationships with center owners and directors.● Drive product adoption and engagement by helping customers get the most value out of.● Conduct onboarding sessions, regular check-ins, and QBRs (Quarterly Business Reviews) to ensure customer success.● Identify opportunities for renewals, upsells, and cross-sells within your accounts.● Collaborate with internal teams, including Product, Sales, and Support, to address customer feedback and deliver quick, effective solutions.● Track account health metrics, flag risks early, and take proactive measures to ensure customer retention.● Represent the voice of the customer to help shape our product roadmap and customer experience.● Consistently deliver delightful, high-touch experiences that reinforce company's commitment to partnership and care.Requirements ● 2-5 years of experience in Customer Success or Account Management, preferably in SaaS or EdTech.● Proven experience managing enterprise or mid-market clients in the US, Europe, Middle East, and Africa EMEA, market.● Exceptional communication and relationship-building skills, with a customer-first mindset.● Strong problem-solving and analytical skills, with the ability to manage multiple priorities.● Proficiency with CRM or CS tools.

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