Front Office Associate

Job Description – Associate, Front OfficeCreate experiences, build memories, and be the face guests remember — not just manage check-ins.Company Name: ZoloStaysBusiness Unit: Loop Hostels by Zolo Designation: Front Office AssociateLocation: BangaloreSalary / CTC: ₹3.5 LPA Employment Type: Full-timeExperience Required: 0–2 years (Freshers welcome)About ZoloStays – Why We ExistZoloStays is India’s largest managed living platform, creating safe, comfortable, and community-driven spaces across major cities.People don’t just look for a place to stay — they look for a place where they feel welcome, comfortable, and at ease.At Zolo, we believe attitude, empathy, and ownership matter more than titles or degrees.We give young professionals the space to learn, take responsibility early, and grow through real-world exposure. If you enjoy people-centric roles and visible impact, Zolo is a great place to start your journey.What We BelieveFirst impressions shape lasting memoriesHospitality is about people, not processesOwnership creates better guest experiencesEnergy, empathy, and effort matter every dayThe best teams are built on trust and warmthAbout Loop Hostels – The Brand You’ll RepresentLoop Hostels is Zolo’s youthful hostel brand built for travellers, backpackers, students, and young professionals.Loop isn’t just about beds and rooms — it’s about community, conversations, and shared experiences.From vibrant common spaces to curated events, Loop creates an environment where guests feel at home the moment they arrive.Explore what we’re building → in It for You — Read This FirstThis role gives you:A people-facing role where your personality truly mattersDaily interaction with travellers from across India and the worldHands-on exposure to hospitality operationsA clear growth path → Front Office Associate → Senior Associate → Property LeadA fun, energetic, and social work environmentIf you enjoy meeting people and creating positive experiences — this role is for you.Role Overview – What This Role Is Really AboutPicture this:A guest walks in after a long journey — tired, unsure, and unfamiliar with the city. You greet them with a smile, help them settle in, and make them feel welcome. That moment sets the tone for their entire stay.As a Front Office Associate, you are the first and most important point of contact for our guests.You don’t just manage a desk — you shape first impressions, daily comfort, and lasting memories.What You Will Practically Do Every DaySo you can clearly picture the job:Welcome guests and manage smooth check-ins and check-outsVerify IDs and complete guest registrations accuratelyGuide guests on rooms, hostel rules, facilities, and eventsHandle guest queries with patience, warmth, and clarityCoordinate with housekeeping and operations teamsMaintain basic records, billing entries, and system updatesResolve minor guest concerns and escalate issues when neededKeep the front desk organised, clean, and guest-readyIn simple terms:You’ll help guests feel comfortable, informed, and cared for — every single day.Why This Role Matters (Your Day-to-Day Impact)Your work directly impacts:Guest satisfaction and online reviewsSmooth daily operations at the hostelThe overall vibe, energy, and community at the propertyYour success = happy guests + smooth operations + positive experiences.Who Will Thrive in This Role — Self-CheckAsk yourself:✔ I enjoy interacting with new people✔ I’m patient, polite, and service-oriented✔ I stay calm in busy or fast-paced environments✔ I’m open to working in shifts✔ I like solving small problems and helping othersIf most answers are yes → apply.Who Can ApplyFreshers or candidates with up to 2 years of experienceGraduates from any background:BBA, BCom, BA, BSc, BBM, BMS, BHM, Diploma in Hospitality, or equivalentExperience in customer-facing roles is a plus:Hotels, hostels, budget staysRetail or front desk rolesAviation / ground staffAny service-oriented roleGood communication and the right attitude matter more than your degree.Your Future HereIf you succeed here:You build confidence, communication, and leadership skillsYou grow into owning operations and guest experienceYou become part of a brand where your personality truly mattersIf you enjoy creating welcoming experiences and want to grow in hospitality — Loop Hostels by Zolo is the perfect place to begin.

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