Assistant Manager - Front Office

REQUIREMENT- Diploma or Degree in Hotel Management / Hospitality Management from a recognised Institute - Having a minimum of 6 plus years of experience - Strong interpersonal skills - Keen attention to detail and accuracy in completing tasks and maintaining recordsDUTIES AND RESPONSIBILITIES:- Assist in managing daily front office activities including reception, check-in/check-out, concierge, and guest services. - Ensure compliance with company policies, service standards, and operational procedures. - Monitor room status, occupancy levels, and coordinate with housekeeping and other departments. - Greet and assist guests / visitors in a professional and friendly manner. Handle inquiries, provide information, and direct individuals to appropriate personnel or resources. - Answer phone calls, emails, and other inquiries promptly and courteously. Relay messages accurately and efficiently to the relevant stakeholders. - Coordinate meetings or events by arranging facilities, equipment, and catering as needed. - Ensure a high level of guest satisfaction by handling inquiries, requests, and complaints professionally. - Assist with daily reports, cash handling, billing accuracy, and audit procedures. - Ensure proper documentation, records, and handover reports are maintained. - Coordinate with housekeeping, maintenance, security, and other departments for smooth operations

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