Expert, Client Solution Implementation (Project Manager)

about randstad enterpriseRandstad Sourceright is a global talent leader, providing solutions and expertise that helpcompanies position for growth, execute on strategy, and improve business agility. Sourceright’sexperience encompasses all facets of the talent acquisition of permanent employees and thecontingent and contractor workforce. Key offerings include Managed Services Provider (MSP)programs, Recruitment Process Outsourcing (RPO), Statement of Work (SOW) and BlendedWorkforce Solutions. Randstad Sourceright offers solutions Globally as well as regional programsas required. Working for a multi-country organisation means working with clients and colleagueswith different backgrounds. This results in a digital way of working and requires a proactivemind-set.job context and purposeProfessional ServicesProfessional Services is responsible for the implementation of RPO, MSP and SOW solutions, inline with the agreed project plan, timescales and within budget. The implementation team holdsthe responsibility of being the first ‘face to the client’. We set the scene for future collaborationand must work efficiently, professionally and in line with the client's expectation of anoutsourced partner. We work under pressure and must therefore be in control and demonstratea constant ability to be flexible within the constraints of very rigid project managementprinciples. The implementation team must maintain the integrity of our Global implementationmethodology and ensure a smooth transition from the Business Development team takes placeand subsequently prepare a stable handover to the Operations team.purpose of the jobDirecting and managing large size multi-country/regional implementation projects. The ProjectManager works independently and deals with senior level stakeholders, workers and/or profiles.The Project Manager will also share responsibility for the onboarding and training of newcolleagues by providing mentoring/buddy support. They will lead meetings, share best practiceswithin the team and develop new ways of working to improve efficiency and quality.key performance indicators● Project management - full understanding of end to end project management, includingrisk and issue management, milestone delivery and ensuring the project is on track forfinal go live delivery● Aptitude for technology - VMS, ATS, Assessment, CRM & Sourcing tools● Understanding - MSP, RPO, SOW, Headcount tracking and Early careers● Logical thinker - working with Subject Matter Experts to ensure project deliverables aremet and followed logically● Change management - understanding of the importance of change management withinthe implementation lifecycle your responsibilitiesProject Management● Project management and facilitation of cross border multi regional implementations ●Project Management for MSP, RPO, SOW or Headcount Tracking or blended solutionimplementations dependent on scale● Identifies and mitigates risks and issues and provides an audit trail of accountability ●Provides regular status reports to the RSR senior stakeholders and Client Project andSenior Stakeholders, as well as Technology Partner key stakeholders● Assesses, plans and implements appropriate implementation approach with requiredWorkstream lead for related services in line with project deliverables● Ensures contractual documentation is completed in a timely manage to ensure theproject remains on track● Creates project management tools in smartsheet and google to support theimplementation and makes sure project team is updating relevant documentation (RAID,Timesheets, Reporting etc)Leadership● Manages the activities of the project related implementation team● Provides mentorship to new team members, as well as cross-training to other teams ●Audits service quality and educates RSR local teams regarding processes and proceduresduring implementation● Is the first point of escalation for client and senior stakeholders Support● Adheres to guidelines, best practices and toolkits for functional implementation of anMSP, RPO, SOW, Headcount Tracking or blended solutions 3● Initiates and drives continuous improvements in the way-of-working, tools, methods andsolution concepts● Provides input and guidance for bids and proposals as required● Attends sales presentations with Sales and Solutions team in the capacity of SubjectMatter Expert (SME) for MSP/RPO/SOW implementationsClient & Customer Management● Supports internal customers to ensure their needs are met● Works with the Workstream Leads and SME’s, to facilitate their activities for the deliveryof the services sold● Is the first point of contact for the client regarding implementation● Builds strong business relationships with the client at management levelRandstad Sourceright employee competencies intellectual strengthRandstad Sourceright employees leverage strong intellectual power to identify patterns anddraw insights from information in order to conceptualise strategic direction, solve problems andidentify opportunities.agilityRandstad Sourceright employees leverage proactively address change on all dimensions. Theyanticipate change and view situations from different perspectives whilst keeping pace indecision making to realise opportunities and mitigate risks.excellent executionRandstad Sourceright employees drive excellent execution by setting robust processes toexecute strategies and follow through with strong monitoring and operational navigation toensure results. Is firm and courageous in leading execution.PartnerRandstad Sourceright leaders build strategic partnerships with clients and stakeholders. Theyactively shape the external environment for the success of Randstad Sourceright, leveragingtheir personal credibility and thought leadership in getting people onside.more specifically● Conceptual Thinking - Thinks through issues by seeing the pattern or big picture, bringsfacts and ideas together, and develops innovative or creative insights. Specifically, cutsthrough complexity; for example: by explaining complex situations or data in a way thatis easy for others to understand.● Compliance - Uses comprehensive knowledge and skills to act independently whileguiding and training others on achieving full compliance with applicable rules andregulations in management and/or operations.● Action Planning - Uses comprehensive knowledge and skills to work independently whileproviding guidance and training to others on developing appropriate plans or performingnecessary actions based on recommendations and requirements.● Project Management - Uses expertise to act as the organisational authority on managingprojects and/or programs within desired cost, time and quality parameters.● Impact through Influence - Engages with others, getting buy-in to deliver results andskillfully influencing to build support. Specifically, uses direct influence; for example, byplanning - fully and using an influential third party to accomplish a particular result.Education● Bachelor or University degree preferably in Business Administration or Economics orrelevant business experienceExperience● 6+ years’ experience in Project Management managing complex implementations withinthe RPO, MSP & SOW industry● Demonstrated skills and experience to advise and lead on implementation processes andprocedures as well as taking ownership of issues and responsibilitiesKnowledge● Evidence of a high level project management knowledge in MSP or RPO and preferablySOW● Understanding of the principles and frameworks of successful project management.●Understanding of project delivery and acceptance processes within a fast-paced businessenvironment.additional skills needed● Hands on working mentality and strong attention to detail● Good analytical, conceptual and process oriented skills● Ability to /"think and act promptly/"● Strong and open communicator, both verbally and in writing● Strong planning and organisational skills combined with task and time managementskills, positively influenced under time pressure● Demonstrate a high degree of adaptability to move from one project to another andsometimes contributing to multiple projects simultaneously● Managing client relationships with excellent customer facing and interpersonal skills● Excellent understanding of the client’s needs● Good understanding of the cultural differences between countries and local playing field● Sensitive in working and managing virtual teams● Strong influencing, communications and people management skills● Demonstrated skills in Smartsheet or similar project management tools

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