Territory Service Manager

Group Company: TVS Motor CompanyDesignation: Territory Service Manager (2W)Position description: Implement company’s service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.Primary Responsibilities:Dealer Business:- Improve service business of dealer. - To improve service operational efficiency in workshop to improve customer satisfaction and profitability. - Ensure availability of genuine parts supplied by TVSM recommended sourceImprove PSF Score:- Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention. - Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints within 48 hours. - Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer - satisfaction, updating the mechanics knowledge through Competitor model training.Product Quality:- Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

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