Network/ IT Support Engineer

ResponsibilitiesDiagnose and troubleshoot complex hardware, software, and network issues, escalating as necessary.Provide technical support for desktops, laptops, mobile devices, and peripherals, both in-person and remotely.Install, configure, and maintain operating systems, software applications, and system updates.Assist with advanced system configurations, including imaging and deployment of desktops and laptops.Maintain network connectivity, resolving issues related to VPN, Wi-Fi, and wired connections.Collaborate with vendor IT teams (network, security, server) to resolve cross-functional issues.Coordination with Boston office and vendors regarding all IT-related matters, including AV, networks, telephones, and other relevant IT areas.Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades.Provide user education and training on IT systems, applications, and best practices.Maintain accurate records of issues and solutions in a ticketing system.Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.Monitor and implement security protocols to protect IT infrastructure.Offer guidance to other Desktop Technicians.

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