Atlassian Administrator

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India . Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you! Job Title: Atlassian Administartor Location: Remote Employment Type: Full-time Contract role Pay Range: 25 - 28 lpa Role Description: We are looking for strong Atlassian administrator to support our cloud application suite. This position is responsible for supporting, maintaining, and extending our Atlassian suite. Within this role, you will directly affect process implementation, integrate Atlassian products with other internal applications, and drive efficiencies for our organization. Job Experience Requirements: At least 3 years of experience as an Atlassian Cloud Admin, with a strong focus on Guard, Jira, Confluence, Jira Product Discovery (JPD), Jira Service Management (JSM) and Bitbucket. Experience working in Atlassian Cloud Enterprise plan is desired. Proven experience in configuring and customizing Jira projects, workflows, screens, and fields to meet specific team requirements. Solid understanding of Jira administration, including user management, permissions, and security settings. Familiarity with Atlassian Marketplace apps and add-ons, and their integration with Jira and Confluence. Experience troubleshooting and resolving Atlassian tool-related issues, ensuring minimal downtime and optimal performance. Strong communication and interpersonal skills, enabling effective collaboration with cross-functional teams. Detail-oriented with excellent organizational and time-management skills to handle multiple tasks and priorities. Ability to work independently, take ownership of assigned tasks, and meet deadlines. Certifications in Atlassian products such as ACP-620, ACP-OA, and ACP-120 is a plus Experience in Microsoft 365, SharePoint Online, Low code platform, Survey monkey, Poppulo is a plus Job Responsibilities: Administer and configure the Atlassian suite of tools, such as Jira, Confluence, Jira Product Discovery (JPD), Jira Service Management (JSM) and Bitbucket. Manage user accounts, permissions, and general system configuration. In partnership with scrum master / project manager, address business problems and provide scalable solutions using Atlassian products. Identify areas of improvement within the Atlassian suite and perform analysis and review of current workflows, projects, permissions, and functionality Troubleshoot and resolve issues related to the Atlassian tools, including performance, access, and functionality Create and update documentation on the setup and administration of Atlassian products. Build dashboards and reports to support business stakeholders Stay informed about the latest features, updates, and trends in Atlassian tools and recommend improvements for their optimal usage Maintain governance policies, security controls, and compliance standards related to Atlassian tools Conduct regular audits and optimizations of Atlassian tool configurations, user access, and permission settings Provide technical and operational support as well as conduct training for employees and new hires on the usage of Jira and other Atlassian tools Experience in migration of Jira project and data from Server or DC to Cloud instance and vice-versa Support SharePoint Online including in-house built application from the Microsoft low code platform Tier III support for global service desk for Microsoft 365 services Other duties as required MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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