Reservations Agent

We are looking for a highly skilledReservationistwithexcellent spoken English and a strong grasp of the US accentto support a leading US-based short-term vacation rental company. This is aremote position based in India , requiring exceptional communication skills and a commitment to delivering outstanding guest experiences.If you are aproactive, customer-focused professionalwith the ability to engage confidently with US guests, we would love to hear from you.Key Responsibilities Process refund requests and resolve billing discrepancies in accordance with company policies. Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening. Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction. Identify opportunities to improve reservation processes and guest experience. Ensure full compliance with company policies and procedures. Perform additional related duties as required.Key Competencies Fluent spoken Englishwith clear voice and US accent familiarity (mandatory). Strong communication skills and a customer-first approach. Experience usingreservation software and PMS tools . Excellent organizational and multitasking abilities. Proactive problem-solving mindset.Qualifications & Experience Skills Exceptional English communication and interpersonal skills. Clear voice, fluency, and confidence while interacting with US customers. Proficiency in Microsoft Office (Word, Excel, Outlook). Abilities Strong oral and written communication abilities. Ability to quickly learn and adapt to new software and tools. Experience Minimum1 year of experience in customer service , BPO, hotels, or vacation rentals serving US clients (strongly preferred). Prior experience inreservations or salesis an added advantage.Additional Details Work Location:Remote (India) Shift:Night shift aligned with US time zones Salary:₹4,00,000 – ₹8,00,000 per annum (based on experience) Education:Skills, experience, and voice quality hold higher value than formal degreesIf you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply.

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