Product Operations Manager

Location:India (Remote) Reporting to:Chief Product OfficerAbout Eltropy Eltropy is the leading digital communications platform for credit unions and community banks. We help financial institutions deliver personalized, secure, and modern member experiences across messaging, video, voice, AI, and more. As we scale, we are investing in product operations to strengthen how our global product teams work.Role Overview We are seeking aProduct Operations Managerwith around5 years of experienceto support and scale our product organization. You will ensure our product managers and designers have the rightprocesses, tools, and insightsto operate efficiently and deliver world-class products. Based in India, you’ll collaborate daily with our product and design teams in India and the US.Key Responsibilities:1. Product Processes & Governance Implement and refine product workflows (roadmaps, prioritization, release checklists, discovery documentation). Maintain templates, playbooks, and documentation to ensure consistency across the product team. Support product planning and quarterly business reviews.2. Tools & Systems Own the product tool stack (e.g., Jira, Confluence, Productboard, Pendo, Mixpanel). Drive adoption and best practices across the team. Ensure data flows seamlessly across tools to provide a single source of truth.3. Data & Insights Partner with analytics teams to build dashboards and reports on product usage and adoption. Organize and maintain structured feedback from customers, sales, and support. Provide PMs with the right data to drive prioritization and decision-making.4. Cross-Functional Enablement Support go-to-market readiness by coordinating launch documentation and release notes. Act as the connector between product, marketing, sales, and customer success. Ensure teams are aligned and equipped with product knowledge.What We’re Looking ForMin. 5 years of experiencein Product Operations, Product Management, or Program Management within B2B SaaS. Strong knowledge ofproduct processes and agile methodologies . Hands-on experience withproduct tools and analytics platforms(Jira, Confluence, Productboard, Pendo, Mixpanel, or similar). Excellent organization, documentation, and communication skills. Comfortable working withglobal teams across time zones .Nice to Have Experience in fintech, SaaS, or enterprise software. Exposure to working with US-based product leadership. Ability to visualize and present product data clearly.Why Join Eltropy?Be part of afast-growing fintech SaaS companyreshaping how credit unions and community banks engage members. Work with aglobal product teamand gain exposure to both Indian and US product practices. Help build theProduct Operations foundationthat will scale with the company.

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