Technical Support Engineer (Saas) - SQl, Supabase

Role OverviewWe are building a modern home inspection platform. We’re looking for a technical support engineer who can independently investigate and resolve customer issues using backend tools and data.This is not a ticket-routing role - you will be expected to debug and solve problems end-to-end.ResponsibilitiesOwn customer issues from first response to resolutionInvestigate and debug issues using backend tools (Supabase/Postgres)Use SQL and data analysis to identify root causesTrace issues across inspections, reports, templates, and related data tablesCommunicate clearly and concisely with customersDocument recurring issuesRequirementsHands-on experience with Supabase (a huge plus)1–3 years experience in technical SaaS support, QA, or junior developerWorking knowledge of SQL (read/write basic queries) (requied)Comfortable working with databases and understanding data relationshipsAbility to think logically and investigate issues step-by-stepClear written communication (English)Preferred BackgroundGraduates from NITs, IIITs, DTU, NSIT, or similar institutionsStartup experience is a strong plusNice to HaveFamiliarity with Postgres internals or backend systemsBasic understanding of APIs or JSONExperience with workflow-based SaaS productsSalary range - 1 Lakh to 1.5 Lakh per month (based on experience and skillset)6 days a week, US (EST) work hours - this is non-negotiable.

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