Director Global Operations

About Us:Narwal, with its Global Delivery Model, strategically expands its reach across North America, the United Kingdom, and an offshore development centre in India. Delivery cutting edge AI, Data and Quality Engineering solutions and consistently surpassing expectations, Narwal has achieved remarkable triple-digit growth rates year after year, earning accolades such as Inc. 5000, Best IT Services Company, Best Data Technology Company, and Partner of the Year with Tricentis.Our Vision:To be an expert in AI, Data and Quality Engineering transformations, bold in our thinking and authentic in our relationships.Role:Director – Global OperationsLocation: IndiaExperience: 15+ yearsIndustry: IT ServicesReporting to: VP, Global Head of HR & Business OperationsRole OverviewThe Director – Global Operations will be responsible for building and running the global operational backbone of Narwal.This role is not only about creating processes. It is also about solving real problems as they come. The person should be able to step into messy situations, fix issues quickly, and then build a simple, scalable process so the problem does not repeat.This role requires someone who can think clearly, define problems, and then solve them in a practical way.What Success Looks LikeUnderstand how work is currently happening across teams and locations.Map current workflows and identify gaps or risks.Design simpler and better future workflows.Jump into urgent operational issues and solve them quickly.After solving, put a process in place so the issue does not repeat.Build a simple operating rhythm with clear owners, metrics, and reviews.Balance speed and structure. Do not slow the business down with heavy processes.Key ResponsibilitiesGlobal Operational StrategyBuild a simple and scalable global operations framework.Create standard processes, playbooks, and operating guidelines.Provide visibility into goals, risks, and dependencies.Drive cost control and operational efficiency.Operational Diagnostic and ImprovementReview current workflows across key operational areas.Identify bottlenecks, risks, and gaps.Design improved future workflows.Implement changes in practical, phased steps.Perform root-cause analysis for recurring issues and fix them permanently.Remote Workforce OperationsSupport a distributed, global workforce.Ensure teams have the tools, infrastructure, and support they need.Work with HR and IT to support onboarding and team scaling.Prepare operations for new locations and teams.Vendor and Procurement ManagementBuild and manage a global vendor network.Negotiate and manage contracts with key suppliers.Ensure cost-effective procurement.Track vendor performance.Compliance and Risk CoordinationWork with Legal, Finance, Compliance, and HR teams.Ensure operations follow local and global regulations.Support audits and governance reviews.Lead business continuity planning.Identify and reduce operational and financial risks.Financial OversightManage global operations and admin budgets.Track expenses and drive cost savings.Support planning for new locations and operational investments.Operational Governance and MetricsDefine and track key operational metrics.Provide regular updates to leadership.Drive continuous improvement across operations.Performance MetricsCost efficiency across regionsSpeed and quality of operational problem solvingVendor performance and cost controlCompliance and audit readinessReadiness for team growthExecution of key operational projectsSkills and QualificationsBachelor’s or Master’s degree.12+ years of experience in operations in IT services or software companies.Experience working with global or distributed teams.Experience in scaling operations in growing organizations.Strong experience in vendor management, procurement, and operational governance.Experience working with global leadership teams, especially US-based teams.Strong financial and operational planning skills.Good communication and stakeholder management skills.Key CompetenciesClear thinking and structured problem solvingHigh ownership and accountabilityAbility to work in fast-moving environmentsBalance between speed and structureStrong execution focusFinancial disciplineVendor and stakeholder managementComfort with ambiguity and urgent situationsAbility to build simple, scalable processesHands-on approach when requiredStrong judgment and decision makingCollaborative and team-first mindsetInterested candidates can share resumes to Narwal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information please visit:

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