Customer Technical Support

Company DescriptionCod King is a Shopify technology company focused on building smart solutions for eCommerce brands. Our apps help online stores improve Cash on Delivery (COD) verification, reduce fraud and returns, and boost prepaid conversions through automation, analytics, and seamless customer communication.We combine deep Shopify expertise with data-driven insights to deliver reliable, conversion-focused tools that empower merchants to scale confidently.Role DescriptionWe are looking for a Customer Support (Technical) professional to join our team full-time. The role involves assisting customers with product usage, troubleshooting technical issues, and ensuring a smooth experience for our Shopify app users.You’ll work closely with our technical and product teams to resolve queries, document solutions, and contribute to product improvements.Key ResponsibilitiesProvide responsive and professional customer support via email or chatTroubleshoot technical issues related to Shopify, HTML, CSS, and JavaScript integrationsGuide users on app setup, configuration, and best practicesDocument common issues and solutions to improve support efficiencyCollaborate with development and QA teams for bug reporting and feature feedbackMaintain high levels of customer satisfaction through clear communicationQualifications Required:2+ years of experience in customer or technical supportStrong communication and problem-solving skillsUnderstanding of web technologies (HTML, CSS, JavaScript)Familiarity with helpdesk tools and CRM systemsPreferred:Experience with Shopify or SaaS productsBasic understanding of APIs and integrationsAbility to explain technical topics to non-technical usersWork DetailsType: Full-timeLocation: Remote / Bengaluru (Flexible)How to Apply Send your resume to support@ with the subject line: Customer Support (Technical)

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