Help Desk Technician

Imagine working in a fast-paced IT environment where your technical expertise is essential to delivering exceptional support services. As a Support Specialist, you will be responsible for providing high-quality Level 1-3 support for Horizon VDI user issues. Key Responsibilities You will validate and troubleshoot application functionality within VDI sessions in partnership with application owners. Create and maintain golden images for various user groups, including application packaging, patching, and configuration. You must have at least 2 years of experience in IT support roles, with a minimum of 1 year supporting VDI environments. Familiarity with VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent is highly desirable. This role offers an opportunity to work on cutting-edge technology, collaborate with cross-functional teams, and develop your skills in a dynamic environment. As a Support Specialist, you will play a critical part in ensuring seamless user experiences and resolving complex technical issues promptly.

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