Integration - Project manager & support specialist

About the Company :We are a global consulting firm, we specialize in transforming businesses through innovative digital solutions. Our expertise spans across Process Improvement, Business Process Outsourcing, AI & Automation Solutions, and Captive Setup Services. Please visit Job Title: Integrations Project Manager & Support Specialist Employment Type: Full-Time Department: IT Work Location: Remote Shift: 5:30 PM – 2:30 AM ISTRole OverviewWe are seeking a highly organized and detail-oriented professional to join our team as a Project Management & Data Support Specialist. This role combines project leadership with hands-on data management and system support responsibilities. The ideal candidate will play a critical role in driving CRM migration initiatives, maintaining data integrity, and ensuring seamless support across our CRM/ERP ecosystem.Key ResponsibilitiesProject Management (50%)Lead end-to-end execution of CRM migration projects and other company-wide initiatives. Develop, manage, and track project plans, timelines, and deliverables using Smartsheet. Ensure clear communication of project status, risks, and milestones to stakeholders. Drive accountability and alignment across cross-functional teams to ensure timely delivery. Data Management & System Support (50%)Manage and maintain large datasets, including data cleaning, mapping, and migration. Ensure data accuracy, consistency, and integrity across systems. Act as the primary support lead for CRM/ERP platforms, resolving system-related issues. Manage and respond to support tickets via Zoho Desk in a timely and efficient manner. Identify and implement improvements to workflows and system processes. Required Skills & QualificationsProven experience in project management and data operations within CRM/ERP environments. Advanced proficiency in Smartsheet (mandatory). Hands-on experience with CRM systems such as AccuLynx, ServiceTitan, or similar platforms. Experience with ticketing/support tools like Zoho Desk. Strong data handling skills including data cleansing, mapping, and migration. Excellent communication skills (both written and verbal) with a proactive approach. High attention to detail with a strong focus on accuracy and quality. Ability to take ownership and work effectively in a collaborative, fast-paced environment. Preferred Qualifications Experience in CRM migration projects. Familiarity with ERP systems and integrations. Exposure to automation tools and workflow optimization techniques. Key CompetenciesAI-First Mindset: Demonstrated ability to leverage tools such as Microsoft Copilot and other AI solutions to improve productivity and automate repetitive tasks. Proactive Communication: Comfortable initiating discussions and resolving issues through quick calls rather than prolonged communication cycles. Detail Orientation: Strong analytical skills with the ability to identify and resolve data inconsistencies. Ownership & Accountability: Self-driven with a strong sense of responsibility and teamwork. Tech StackCRM: AccuLynx (Current), ServiceTitan (Upcoming) Project Management Tool: Smartsheet Support Platform: Zoho Desk Productivity & Automation: Microsoft Copilot and AI-driven tools

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