Support Services Manager

We’re Hiring – Support Service ManagerWe are looking for a strong and dependable Support Service Manager to lead our client support team and ensure smooth, high-quality service delivery. This role needs someone who can manage demanding clients, guide the team effectively, and work closely with internal teams to get things done.Key ResponsibilitiesLead and mentor the support team to maintain consistent service quality.Handle escalations and complex issues, especially for sensitive accounts.Join client calls, give updates, and maintain a solid working relationship with key stakeholders.Coordinate with internal teams to resolve issues faster and improve overall delivery and SLA compliance.Monitor performance, identify gaps, and strengthen processes.Prepare monthly/quarterly reports on support performance and customer satisfaction.Plan and manage training to upskill the team.Maintain and refine SOPs to ensure smooth day-to-day operations.What we are looking forBachelor’s degree.Minimum 5 years of experience in customer support management, preferably in enterprise environments.Strong communication, leadership, and problem-solving skills.Good working knowledge of SQL, MS Office, Jira, and reporting in Excel/PowerPoint.Work Mode: Work From OfficeIf you know someone who may be a suitable fit, or if you would like to explore this role yourself, please share the resume for consideration.

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