Customer Service Support Specialist

About the company:Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.We build smart baby products.Our first product is a smart crib for babies from 0 to 24 months of age.Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom!We are all about sensing, learning and impacting the outcome for the baby and parents.See how it works. are working to reimagine the baby nursery to make it smart, intuitive and delightful. We’re passionate about our people, our customers, our values, and our culture!We are looking for CX Support for Night Shifts all through for attending the US Customers.Position Summary:Building & strengthening customer relationshipsListen, empathize and help customers achieve their goalsManage incoming chats and emails and handle appropriate follow-up chats and emailsAddress, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfactionHave a comprehensive knowledge of the company’s business model in order to answer all customer related inquiriesDemonstrating the value of Cradlewise to our customers every day by providing amazing customer supportYou’ll Be Improving & Responsible To–Resolving, and recording any customer issues that arise pertaining to business growth, billing, and general account satisfactionDemonstrate the value of Cradlewise to our customers every day by providing amazing customer supportYour Experience Across The Years in the Roles You’ve PlayedBachelor’s degree preferredMad multi-tasking skillsExceptional English communication skills, especially writtenA positive, polite, confident, sincere and friendly dispositionThe ability to solve problems & to think quickly on your feetThe ability to stay calm, cool and collected during stressful customer interactionsFlexibility – we’re growing and evolving, and you’ll need to come along for the rideAn eye for detailKnowledge of CRM is a plus2+ years of experienceAcademic qualificationsBachelor’s degree in English, Journalism or related field.What We Offer:Competitive salaryFast professional growth: significant responsibility for your project.Opportunity to apply in practice and rapidly grow your knowledge.Competitive salary and additional benefits which will grow with the company.Quick Facts :INDUSTRY : Baby Tech - The Infant and childcare market is $136B every year.TYPE : Privately held, VC backedFOUNDED : 2019FUNDING : $8MLEAD INVESTORS : CRV and FootworkLOCATION : Remote. Preference to SF/Bay Area. Would like to meet occasionally for brainstorming and strategy sessions.Follow us on LinkedIn.Sounds like a good fit for you? :Are you excited to work collaboratively with design, product, and engineering?Do you thrive in fast-paced, unstructured environments that require you to wear many hats and think on your feet?Are you an independent thinker, a fast learner, and you're hungry to be a part of a high-performing team?Come join us!Say

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