Technical Service Manager (TSM)

Please apply only if you are interested in Contract Roles and willing to work in different time zones.TSM Experts for Migration, Upgrade and Network.Role: Technical Service Manager (TSM)Start Date: ASAPEnd Date: 12months+ extensionLocation: 100% RemoteCapacity: 5 days a weekLanguage: EnglishJob Description:Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into the managed cloud environment. TSM governs managed cloud customer relationship management from a technical perspective, while advocating for the customer. TSM will work as a team with CDMs and cloud internal service delivery to serve and delight the end-customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle in cloud environment.MigrationSkill Set:Strong SAP Basis & infrastructure experience of minimum 6 to 8 yearsShould have minimum 2 years of hands-on experience on SAP Migration projects and cloud integration knowledgeShould have knowledge on Hyperscalers – Azure, AWS & GCPPrior experience with Enterprise cloud services & SAP RISE Migration would be an added valueCertification on SAP Migration would be added advantageRequired to work during weekends to support cutoversUpgradeSkill set:Strong SAP Basis & infrastructure experience of minimum 6 to 8 yearsShould have minimum 2 years of hands-on experience on SAP Upgrade projects.Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage.Prior experience with SAP RISE Migration would be an added valueCertification on SAP Upgrade /ZDO method for upgrade would be added advantageRequired to work during weekends to support cutoversNetworkSkill set:Strong network administration experience of minimum 6 to 8 yearsExpertise in at least one hyperscaler technology (Azure/AWS/GCP)Solid knowledge and demonstrable experience in customer network infrastructure, HA & DR solutions, connectivity, LB, NSG, DNSCustomer facing experienceAbility to work effectively as a virtual member or a dynamic and dispersed teamExcellent communication both verbal and written in English (additional languages would be an added value)

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