Job Description- Candidate should be from International Voice process - Candidates from International Telecom background would be preferred - This role is opened only for diversity candidates. - Total Work Experience: 8-11 Yrs - Relevant Work Experience: 1+ years (Assistant Manager on paper) - Shifts - US - Location: Airoli (Navi Mumbai)Role & responsibilities-- C1 Level communication skills - Handling voice or blended process - Team Management - Operations Management - Attrition, Shrinkage, AHT, CSAT, SLA, BQM, ACW, ASA, FCR Schedule Adherence, MBR, QBR - NPS, eNPSEducation-- Any Graduate