Business Analyst

Key ResponsibilitiesRequirements Gathering- Collaborate with stakeholders (business users, IT, project managers) to collect and document business requirements for new products, processes, or system enhancements. Preferably for New business, Bank/Partner Integration, and customer onboarding processes. - Conduct discussions with user department to elicit detailed requirements. - Translate business needs into clear, actionable documentation (user stories, use cases, process flows) - Conducts Meetings with IT to explain the requirements to technical team and resolve all their dependencies.Process Improvement- Map and analyse existing business processes to identify inefficiencies or gaps. - Recommend and help implement process enhancements to improve operational efficiency and customer experience.Testing and Implementation Support- Participate in solution testing, including preparing or reviewing test scenarios and supporting user acceptance testing (UAT). - Assist in training users and preparing documentation for new systems or processes.Stakeholder Communication- Maintain clear communication with internal teams (e.g., new business, IT, operations) and external partners (vendors, consultants). - Present findings and recommendations to senior stakeholders in a clear, concise manner.Required Skills and Qualifications- Prior experience of 5+ years in insurance is must. - Bachelor’s degree in business administration, Finance, Insurance, or a related field - Strong analytical and critical thinking skills, with attention to detail - Strong understanding of life insurance products, underwriting, policy administration, claims, and regulatory compliance. - Proficiency in business analysis tools (e.g., JIRA, Confluence, Excel). Familiarity with data analysis or visualization tools is a plus. - Familiarity with project management or agile methodologies. - Understanding of API integration - Excellent written and verbal communication skills for effective stakeholder engagement - Should be familiar with Customer lifecycle in Insurance domain and should be able to quickly learn insurance products, processes, and regulatory requirements - Certifications like CBAP, PMI-PBA, III certifications or domain-specific credentials can be advantageous.

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