Product Support Intern

Job Description:As a Product Support Intern, you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will work closely with our Customer Support team and gain hands-on experience in assisting our users.Key Responsibilities:Responding to Customer Inquiries:Address customer inquiries and concerns through various channels, including email, chat, and phone.Provide timely and accurate information to customers regarding our products and services.Issue Tracking and Resolution:Troubleshoot and resolve customer issues with patience and efficiency.Collaborate with cross-functional teams to escalate and resolve complex problems.Track Grafana dashboards and proactively respond to alerts, maintaining the escalation matrix.User Training:Assist in the onboarding process for new users by providing guidance and training on our software.Create and update support documentation to help users navigate the platform effectively.Customer Feedback:Collect and document customer feedback to contribute to the continuous improvement of our products and services.Identify recurring issues and suggest improvements to prevent future problems.Collaboration:Work closely with the Customer Support team and other departments to ensure a seamless customer experience.Collaborate with the product development team to communicate user feedback and assist in product improvement.Qualifications:Strong communication and interpersonal skills.Ability to work the shift between 8 PM to 10 AM (Must have prior experience).Customer-focused mindset with a passion for helping others.Detail-oriented and able to manage multiple tasks effectively.Familiarity with SaaS products is a plus (optional).Ability to work in a fast-paced and dynamic environment.

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