QC Analyst – Customer Support

Hiring Now: QC Analyst – Customer Support (Voice Quality Monitoring)Location: Anywhere in IndiaShift: 8 hours in any shiftExperience: 1 - 2 YearsMode: RemoteWe are looking for an experienced QC Analyst (Quality Checker) to join our Customer Support project. This role involves reviewing call recordings, evaluating communication standards, and ensuring high-quality customer interactions.Skills & Experience We’re Looking For,Experience in Quality Checking / Quality Monitoring in a BPO or Customer Support voice processStrong ability to understand multiple global accents (Indian, APAC)Excellent listening skills and analytical mindsetStrong written English skills for reports, comments, and documentationAbility to evaluate soft skills (tone, empathy, politeness, call flow)Comfortable working with targets, KPIs, and SLAsHigh attention to detail and accuracy

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