Cluster Manager

Job Summary: Cluster Manager will be responsible for managing the sales and operations activities within a designated cluster of locations. This role involves driving sales growth, overseeing daily operations, and leading a team of Centre Managers to deliver business & experience objectives. Key Responsibilities: ● Sales Management: ○ Develop and execute sales strategies to achieve revenue targets for the cluster. ○ Monitor sales performance daily and implement action plans to address any issues or opportunities in real time. ○ Foster relationships with Centre Managers and stakeholders to drive business growth month on month ● Operations Management: ○ Oversee day-to-day operations across all locations within the cluster. ○ Ensure efficient and effective operational processes by solving facilities and customer issues to deliver stellar experience. ○ Implement best practices and standardize procedures ensure the audits are defect free. ● People Management: ○ Lead, mentor, and motivate the sales and operations teams to achieve their best performance. ○ Conduct regular performance reviews and provide feedback to team members. ○ Recruit, train, and onboard new team members as needed. Qualifications: ● Proven experience in sales and operations management, preferably in a multi-location environment like retail chains with at least 2 years of experience ● Strong leadership and people management skills with the ability to inspire and develop a team. ● Excellent communication, negotiation, and problem-solving abilities. ● Analyze and interpret complex data sets using MS Excel, including pivot tables, VLOOKUP, and advanced formulas to take informed decisions

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