Information Technology Specialist

Key Responsibilities: Provide first-level contact and support for end users via phone, email, remote desktop, or in person. Troubleshoot and resolve hardware, software, and network-related issues (Windows, macOS, printers, VPNs, etc.). Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment. Support Office 365 applications, Active Directory, and other enterprise software tools. Log and track all incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, Freshservice). Escalate unresolved issues to higher-level support teams as necessary. Assist with onboarding and offboarding of employees (account creation, device setup, access management). Maintain IT asset inventory and ensure compliance with company IT policies. Assist in setting up and maintaining conference room equipment, AV systems, and telephony. Perform routine system updates, patching, and maintenance tasks. Required Qualifications: Associate or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). 1–3 years of experience in desktop or technical support. Proficient with Windows 10/11, macOS, Office 365, and standard office software. Basic understanding of networking (TCP/IP, DNS, DHCP, VPN). Familiarity with Active Directory, user/group administration, and file permissions. Strong customer service and communication skills. Ability to troubleshoot and resolve technical issues independently. Preferred Qualifications: CompTIA A+, Network+, or Microsoft certifications (e.g., MTA, MCP). Experience with ITSM/ticketing systems. Experience in enterprise environments supporting 100+ users. Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP).

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