ServiceNow Administrator

ServiceNow AdministratorPosition Summary: We are seeking an experienced ServiceNow Administratorwith mandatory domain separation expertiseto support our multi-tenant ServiceNow environment. The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.Key Responsibilities: Incident Management & Resolution Monitor, triage, and resolve ServiceNow platform incidents across multiple domains Perform root cause analysis and implement corrective actions to prevent recurring issues Collaborate with cross-functional teams to ensure timely incident resolution Maintain incident documentation and knowledge base articles System Administration & Maintenance Administer ServiceNow instances with domain separation configurations Assist with system upgrade cycles and release management Develop and execute fix scripts to update system-wide records Perform regular system health checks and preventive maintenance Manage user access, roles, and permissions across separated domains Reporting & Analytics Create and maintain operational dashboards and reports for stakeholders Generate KPI reports for MSP and NOC operations Develop custom reports to support business requirements Monitor system performance metrics and usage analytics Contact & Configuration Management Maintain accurate contact databases and user records Update and validate CMDB data integrity across domains Manage asset lifecycle processes and documentation Ensure data consistency and quality across all modules MSP & NOC Support Provide technical support for Managed Service Provider operations Support Network Operations Center activities and workflows Configure and customize applications to meet operational requirements Assist with service catalog management and workflow automationRequired Qualifications: Essential Requirements: Proven experience with ServiceNow domain separation implementation and management Strong understanding of ServiceNow platform architecture and modules Experience with fix scripts, business rules, and workflow development Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting Knowledge of ITIL processes and best practices Experience supporting MSP and NOC environments Strong analytical and problem-solving skills Proficiency in navigating both Now UI and Workspace views Excellent communication and documentation abilities Preferred Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP) ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) Technical Skills: ServiceNow platform administration (3+ years minimum) Domain separation configuration and management CMDB and Asset Management Incident and Problem Management Service Portal configuration Integration experience (REST/SOAP APIs) Database management and SQL knowledge Additional Requirements: Bachelor's degree in Information Technology, Computer Science, or related field preferred Ability to work effectively in a fast-paced, 24/7 operational environment Experience with change management processes Strong attention to detail and organizational skills Demonstrated ability to work independently and manage multiple prioritiesDomain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.

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