Customer Support -Healthcare

Role Description This is a full-time, on-site role based in Ahmedabad for a Customer Support - Healthcare professional. Responsibilities include offering exceptional support to customers by addressing their queries, ensuring customer satisfaction, resolving technical issues, and providing assistance in a timely, professional manner. The role requires collaboration with internal teams to identify solutions for customer concerns and improve support processes, while maintaining empathetic communication and a focus on delivering an outstanding customer experience.Qualifications Proficiency in Customer Support with a focus on providing excellent Customer Satisfaction Strong Interpersonal and Analytical Skills, with the ability to assess and resolve customer needs effectively Technical Support expertise, including troubleshooting and resolving common technical issues Exceptional communication skills, both written and verbal Ability to work in a team-oriented, on-site environment in Ahmedabad Previous experience in a healthcare or customer-facing role is an advantage Proven problem-solving skills with a customer-first mindsetPerks & Benefits Experienced (6 months – 1 year): ₹30,000 – ₹31,000 CTC- Freshers can also Apply• 5-day work week (Monday to Friday) • ₹1,500 per month Attendance Bonus • ₹25,000 Retention Bonus • 30 earned leaves per calendar year • Performance-based bonuses • Learning & Development programs (Technical, Soft Skills, Communication & Leadership) • Rewards & Recognition programsNotice Period • Immediate Joiners preferred • Maximum acceptable notice period: 15 daysShift Timings • 05:30 PM – 03:30 AM • 09:00 PM – 06:00 AMSkills Required • Excellent verbal communication & convincing skills • Strong analytical and problem-solving abilities • Proficiency in MS Office and related applications • Attention to detail and accuracy • Strong time management and organizational skills • Ability to work under deadlines while maintaining confidentiality • Team-oriented mindset with proactive attitude

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