Regional Head

Regional Head - Dealing and Sales (Ahmedabad) Position : Regional Head Designation : Regional Head Department : Dealing & Sales Sub‑Department : Sales Reporting To : Business Head Superior’s Superior : Head of the DepartmentJob Purpose : Lead and direct the department goals and action plans for the cluster, mapped into measurable results with timely and consistent execution.Dimensions : Revenue & Cost: Ensure the revenue–cost ratio is maintained across the cluster. Product: Equity, Currency, TPP and any other new launches. Customer: Ensure adequate clientele for all branches and implement customer retention techniques. Manpower: Manager BM, RM and ASM mapped to respective clusters; ensure optimum productivity. Sales Management: Manage the entire Retail Sales Process for the respective cluster. Geography: Manage branches at different locations/cities.Job Context & Major Challenges :Challenges include hiring and retaining qualified resources in branches, especially in remote locations; administrative challenges related to collecting required customer documents for account opening; retaining customers in competitive markets; ensuring compliance while serving customers; handling dynamic market conditions; and ensuring proper certifications of the team as per product requirements.Principal Accountabilities :Revenue and CostMonitor the productivity and cost of the mapped branches.Monitor income from other products.Team Management Ensure adequate manpower in all branches.Handhold the team for better performance.Align team members with company processes and norms.Counsel and motivate team members.Customer ServiceEnsure customer satisfaction across all levels.Coordinate with the research team for advice/review of portfolios for top customers on a regular basis.Ensure implementation of customer retention strategies devised by management.Relationship ManagementMaintain relations with State Heads of HDFC Bank for better support in client servicing and retention.Adherence to ComplianceEnsure adherence to company norms, processes, and regulations.Ensure strict adherence to risk and compliance norms in branches.Ensure branch policy/process adherence, training of team, labour compliance, and attrition management.People DevelopmentGroom employees to take up larger roles.Conduct regular and refresher training for all products.Motivate employees.Job Purpose of Direct Reports :Manage cluster operations to achieve targeted sales turnover of the assigned branch while adhering to regulatory compliance.

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