Customer Support Executive (female)

Pre-sales enablement:Warm follow-ups via phone/WhatsApp/email; share FAQs, seminar links, and counselling slots; update CRM.  Onboarding:After admission, issue welcome kit (rules, pledge, timetable), assist fee confirmation, set up LMS/app access, and run orientation .  Parent helpdesk:Own queries on classes, schedules, assessments, and policies; resolve directly or triage to Tech/Academic/Finance; keep the parent informed until closure.  Teacher assistance:Schedule classes/PTMs, manage WhatsApp groups, share class lists, help with LMS uploads/attendance, and circulate quiz/exam links.  Continuity & discipline:Monitor attendance, homework submission, and code-of-conduct adherence; trigger reminders and corrective actions.  Issue management:Log tickets, set priority, follow SOPs, and close with clear notes; escalate risks early.  Reporting:Daily dashboard—tickets opened/closed, first-response time, common issues; weekly insights to improve SOPs.

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