Airline BPO - International Voice Process

Job Type: Full-time Minimum Qualification: High School Qualification (IATA or Airline Basic Tariff certification is a plus) Experience: Minimum 1 years in airline reservations, ticketing, airport check-ins, or contact centers Roles and Responsibilities: Respond to customer inquiries via phone, email, and web chat Sell, up-sell, and cross-sell products and services Handle new reservations, ticket modifications, refunds, and fare calculations Ensure customer satisfaction by providing accurate and timely information Escalate complex queries to senior team members as needed Qualifications & Skills: Experience with Amadeus GDS is essential Strong communication skills in English (spoken and written) Ability to manage high call volumes in a fast-paced environment Customer-focused approach with a problem-solving mindset Adaptability to new systems and processes Willingness to work in shifts

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