Internation Customer Support

Company Name: Santacruz Telemarketing Pvt. Ltd. Job Summary: We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism. Key Responsibilities: Handle inbound and outbound customer calls from US clients. Resolve queries related to products, services, billing, or technical issues. Maintain accurate records of customer interactions and follow-up actions. Ensure high levels of customer satisfaction through prompt and efficient service. Adhere to process workflows, scripts, and quality standards. Required Skills & Qualifications: Graduate in any stream. 2–4 years of experience in US voice process/customer support. Excellent verbal communication skills in English (mandatory). Familiarity with CRM tools and call center software. Ability to work night shifts and meet performance metrics. Preferred Attributes: US accent experience supporting North American clients. Problem-solving attitude with the ability to think on your feet. Benefits: Competitive salary and performance incentives Career advancement opportunities One-Year retention bonus Allowances Position Title: Voice Process Associate Experience: 2 to 4 years Shift Timing: Night Shift (US Shift Hours) Location: Ahmedabad

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