Branch Manager

Hiring For Locations - Bangalore, Ahmedabad & MorbiJob Description; Develop and generate business for assigned areas Identify and tap potential business opportunities within the allotted geography to achieve disbursement and revenue targets. Build strong sourcing channels through DSAs, connectors, builders, and direct sourcing while ensuring sustainable and quality business growth. Train & guide the team on selling techniques, business processes, and credit parameters Provide continuous on-the-job training to team members on effective sales strategies, product knowledge, eligibility norms, and credit policies. Ensure the team adheres to internal processes, compliance requirements, and quality benchmarks. Monitor & track team performance Regularly review individual and team performance against assigned targets such as logins, sanctions, disbursements, TAT, and portfolio quality. Conduct performance reviews, identify gaps, and implement corrective actions to improve productivity. Conduct field visits for customer meetings, field investigations, relationship development, and market mapping Undertake frequent field visits to meet customers, validate information, support field investigations, and strengthen relationships with sourcing partners. Carry out market mapping to identify new catchment areas, competitors, and business potential. Ensuring complete documentation, stamping, and formalities related to pre/post disbursement Ensure all loan-related documentation is accurate, complete, and compliant with company policies and regulatory requirements. Monitor pre-disbursement and post-disbursement conditions, including legal, technical, and stamping formalities, to avoid audit or compliance issues. Collections / Recovery of assigned portfolio Oversee collections and recovery efforts for the assigned loan portfolio. Coordinate with collection teams to ensure timely EMI collections, follow-ups on overdue accounts, and resolution of delinquency cases to maintain portfolio health. Complete control of NPA and overdue cases and their overall reduction to set targets Closely monitor delinquent and potential NPA accounts, initiate early warning actions, and implement recovery strategies. Work with legal, collections, and operations teams to reduce NPAs and achieve overdue and asset quality targets. Abreast with competitor’s practices and market activities/preferences and recommend future strategies Keep track of competitor products, pricing, schemes, turnaround times, and market trends. Share insights with management and recommend changes in sourcing strategy, pricing, or product offerings to remain competitive. Conducting various marketing initiatives in assigned areas Plan and execute local marketing activities such as property meets, builder tie-ups, channel partner meets, canopy activities, and promotional campaigns to increase brand visibility and generate business leads. Customer service – attending to customer enquiries/grievances on a timely basis Ensure high standards of customer service by addressing customer queries, complaints, and service requests promptly. Coordinate with internal teams to resolve issues efficiently and enhance customer satisfaction and retention.Minimum Qualification - Graduate Experience - 5+ Years of Experience

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