Customer Relationship Management Manager

Job description: · CRM Strategy & Implementation: Develop and execute CRM strategies aligned with business objectives, focusing on customer engagement, retention, and growth. · Team Leadership: Manage, mentor, and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative environment. · System Management: Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity. · Data Analysis & Reporting: Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making. · Cross-functional Collaboration: Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience. · Training & Support: Provide training and support to CRM users, ensuring effective adoption and utilization of the system. · Staying Updated: Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements. · Performance Monitoring: Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement. · Issue Resolution: Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction. ·Budget Management: Manage the CRM budget, ensuring efficient resource allocation and cost-effectiveness. Skills and Qualifications: · CRM & Loyalty Expertise: Proficiency in CRM platforms. data management, and reporting. · Leadership & Communication: Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders. · Analytical & Problem-Solving: Ability to analyze data, identify trends, and solve complex CRM-related problems. · Strategic Thinking: Ability to develop and implement effective CRM strategies aligned with business goals. · Project Management: Ability to manage projects, timelines, and resources effectively. ·Business Acumen: Understanding of business processes and the ability to align CRM strategies with business objectives. Interested candidates can share their resume on

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