Vice President - US CPA Operations

Role Summary: We are seeking a strategic and experienced Vice President of Operations to lead and scale our accounting outsourcing delivery for U.S.-based CPA clients. The ideal candidate will bring deep experience in CPA client relationship management , operational excellence , and large team leadership —along with a tech-savvy mindset and a passion for transformation through innovation. Roles & Responsibilities: Client Management & Relationship Leadership Serve as the primary point of contact for high-value U.S.-based CPA clients. Own client escalations, ensuring root-cause resolution and proactive follow-ups. Conduct regular performance reviews, status calls, and strategic planning sessions with clients. Align delivery and team strategy to evolving client needs and regulatory expectations. Operational Leadership Lead and optimize daily operations across accounting, tax, and audit functions. Drive performance management via KPIs, SLAs, and quality benchmarks. Maintain adherence to U.S. GAAP, IRS compliance, and auditing standards. Standardize and scale delivery processes using automation, RPA, and lean principles. Team Management Lead, mentor, and retain a team of 200+ professionals, including managers and team leads. Build leadership bench strength and succession planning strategies. Implement robust performance management, training, and upskilling frameworks. Foster a culture of accountability, innovation, and high performance. Technology & Transformation Initiatives Champion the adoption of new technologies and tools to modernize service delivery and enhance productivity. Collaborate with internal stakeholders to support digital transformation and automation projects . Stay ahead of industry trends (e.g., AI in accounting, client portals, cloud platforms) and integrate best practices into operations. Leverage data and analytics to improve visibility, forecasting, and decision-making. Executive Leadership & Reporting Provide strategic insights and updates to the SVP and executive leadership team. Participate in quarterly business reviews and support cross-functional initiatives. Contribute to strategic planning, budgeting, and growth initiatives. Competency Skills: 15+ years of experience in accounting/shared services/KPO, with at least 5 years in a leadership role managing U.S. CPA/accounting firm clients. Bachelor’s degree in Business, Operations, Finance, or related field (MBA preferred) Strong experience managing U.S.-based CPA clients in a BPO or KPO environment. Proven track record in managing large teams across Accounting, U.S. Taxation, and Audit services . Deep knowledge of U.S. tax codes, GAAP, and audit compliance frameworks. Technology-savvy leader with experience in digital transformation, automation tools, and cloud-based systems. Familiarity with software such as QuickBooks, Xero, CCH Axcess, UltraTax, Lacerte, CaseWare, etc.

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