Executive Administrative Assistant

Fulfilment of urgent jobs within the scope of the MSP within the contractually agreed timescales, following agreed processesReviewing CVs against the role criteria and submitting appropriate candidates to the hiring manager for review on Retinue Bridge and emailChecking compliance status of new workers ensuring a correctly completed framework checklist is obtained from the supplier and sent to the client with the CVBuild relationships with hiring managers and suppliersDownload open vacancies from Retinue Bridge and client Bankstaff systems and email these to the supply chain daily, call key suppliers with urgent vacancies starting within next 48 hoursWhere required ensure jobs are outsourced to supply chain on client Bankstaff systemsManage all inbound queries to resolution including placement/vacancy cancellations, changes to placements and candidate ‘no shows’Record all correspondence as per process within Retinue handover document and hand back to Account Manager within agreed timescaleGeneral system administration across Retinue Bridge, client Bankstaff and third-party Bank systemsDuring downtime cover general administrative tasks including chasing unapproved/open timesheets, manage system errors within Allocate service, ad hoc data entry tasks on Retinue Bridge and VMS365During downtime checking compliance of candidates pending MS validation and updating Retinue Bridge and internal notes to hand back to compliance validation teamEscalate to OOH Account Delivery Team Leader and Account Manager any complaints or issues via handover document and handover callSupports and conducts continuous improvement activity, simplifying processes and operations to maximise efficiencies where possible. Experience, Skills & QualificationsRequired Thrives in a fast-paced, service-delivery environment where priorities change quicklyExcellent verbal and written English and ability to communicate at various levels adapting communication styles as appropriateApproachable, demonstrating empathy with ability to build relationships and trustPrevious experience working in customer centric environmentAble to use initiative and solve problems within agreed procedureExcellent attention to detail and data entry accuracyHigh level of organisation and ability to manage time efficiently Able to follow company procedure and policy to safeguard all parties in process Efficient on Microsoft including Outlook, Excel, Word, and Share Point Quick to learn new systems as process is underpinned by internal VMS and third-party rostering and bank systems DesirableKnowledge of the UK NHS sectors(s)Previous experience working in an out of hours team in UK healthcare sector

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