QMS & Audit Analyst

Job Title: QMS & Audit AnalystLocation: Ahmedabad (Onsite – 5 Days)Shift: US ShiftRole OverviewWe are looking for detail-oriented professionals to join our Quality Management (QMS) team. The role involves auditing processes, ensuring data quality across Salesforce, and driving operational excellence across multiple departments.Key Responsibilities:Quality Audits & Process ComplianceConduct regular audits across departments (Customer Success, Marketing, HR, Training, Tech, Interview Support).Ensure adherence to SOPs and identify process gaps.Prepare audit reports with actionable insights and recommendations.Salesforce Data & ReportingMaintain data quality, accuracy, and consistency in Salesforce.Create dashboards, reports, and views for tracking performance and audits.Validate data formats, completeness, and business rules.Cross-Functional CollaborationAct as a bridge between business users and technical teams.Translate business processes into measurable audit checkpoints.Improve system usability and adoption.Data Analysis (Excel)Perform analysis using Excel (Pivot Tables, XLOOKUP, dashboards).Generate weekly/monthly reports and identify trends.Jira & TrackingTrack audit findings, tasks, and progress using Jira.Ensure timely closure of issues and action items.SOPs & DocumentationCreate and update SOPs for various departments.Standardize processes and drive continuous improvement.QA Audits & ImprovementsConduct QA audits and identify improvement opportunities.Recommend process optimizations and automation.Requirements2–5 years of experience in QA / QMS / Salesforce / Data Analysis rolesHands-on experience with Salesforce dashboards & reportsStrong Excel skills (Pivot, Lookup, Data Analysis)Experience with Jira or similar toolsStrong analytical and communication skills

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