Call Centre Representative

Job Title: Team Leader – Call Center Operations Location: Agartala, Tripura Organization: Samvedna Development Society Employment Type: Full-time | On-site Start Date: Immediate joining preferred Salary Range: LPA About the Organization Samvedna Development Society is a progressive NGO committed to community-centric development initiatives. We are currently hiring for a high-impact CSR initiative – Bharat Sanjeevani Tripura, in collaboration with Bharat Financial Inclusion Limited (BFIL) (a 100% subsidiary of IndusInd Bank) and the Animal Resources Development Department of Tripura. This project focuses on improving veterinary healthcare and livestock management through an Emergency Response Center, ensuring timely service delivery across Tripura. Position Summary We are looking for a competent and motivated Team Leader to oversee the daily operations of the Emergency Response Call Center. This role involves managing a team of executives, coordinating with stakeholders, and ensuring high standards in veterinary service response and delivery. Key Responsibilities Supervise and manage the Emergency Response Center team. Monitor call center operations including call volume, response time, and service quality. Assign tasks, resolve on-ground issues, and ensure smooth workflow. Coordinate with internal departments and government stakeholders for efficient handling of emergency calls. Analyze and report operational performance through dashboards and regular reports. Identify gaps and proactively resolve service-related issues to improve overall efficiency. Qualifications Graduate in any discipline from a recognized university. Minimum 2–3 years of experience in a Team Leader role within a call center or customer service setup. Experience in livestock, rural development, or veterinary services is desirable but not mandatory. Skills & Competencies Strong leadership and team management skills. Excellent verbal and written communication. Proficiency in Bengali is required; knowledge of Tripuri or other local dialects is an added advantage. Analytical thinking with the ability to generate reports and interpret performance metrics. Comfortable with MS Office tools (Excel, Word, PowerPoint). Strong problem-solving abilities and ability to work under pressure. What We Offer An opportunity to contribute to a meaningful cause impacting rural livelihoods. A collaborative work environment with growth opportunities in the social impact sector. A chance to be part of a nationally recognized CSR project in partnership with key government agencies. How to Apply Send your updated resume/CV to: Job Types: Full-time, Permanent Pay: ₹30, ₹35,000.00 per month Benefits: Health insurance Work Location: In person

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