Centre Manager, Aadhaar Sewa Kendra

Job Description: Location: Tripura (West Tripura) * Graduate in any discipline. * Retired Officers, Junior Commissioned Officers, or equivalent from Indian Army/ Indian Airforce/ Indian Navy/ Central Armed Police Forces (CAPF)/ Law Enforcement Agencies equivalent to Level 6 or above. * Maximum age: 58 years as on date of application. * Must have experience in team leadership * Must have proficiency in MS Office * Must have good communication, and problem-solving skills * Desirable: familiarity with biometric systems and UIDAI ecosystem * Desirable: fluency in regional language * Manage daily functioning of the Aadhaar Seva Kendras under their jurisdiction. * Ensure smooth conduct of Aadhaar enrolment, update, and other services in the Centres. * Monitor day to day activities, staff attendance, performance, and scheduling. * Conduct Aadhaar camps as per directions of RO * Ensure compliance with UIDAIs Standard Operating Procedures (SOPs). * Conduct regular quality checks to prevent errors and fraudulent enrolments/updates. * Handle biometric exceptions and supervise rejections/ resubmissions. * Conduct Internal audit every month as per checklist provided by UIDAI. * Manage operators and supervisors at the center. * Ensure operators are certified by UIDAI and maintain their certification status. * Conduct training/refresher sessions as needed. * Customer Service & Grievance Handling. * Ensure prompt and courteous customer service. * Resolve walk-in grievances or escalate complex issues to UIDAI officials. * Assist ROs in conduct of field audits * Maintain daily/weekly MIS reports on enrolments, updates, rejections, and system log. * Maintain audit reports as per checklist provided by UIDAI * Submit reports to UIDAI as per prescribed timelines. * Oversee the working condition of devices like Aadhaar enrolment kits, and internet connectivity. * Oversee Aadhaar centre operated by State/Central registrars. * Coordinate with UIDAIs IT support team in case of technical issues. * Ensuring of uptime of services and amenities as per ASK contract. * Coordination with UIDAI Head Office and concerned RO. * Any other task assigned by UIDAI

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