Job Title

As the Manager of Student Success & Campus Operations at IIDE Delhi, you will play a crucial role in ensuring the smooth operation of key departments and enhancing the overall student experience. This role involves overseeing faculty management, student placements, and events while fostering a vibrant campus culture. You will manage the entire student journey from onboarding to placement, handle escalations, optimize processes, and work with cross-functional teams to uphold high standards across all programs.Qualifications: 6-12 Years of industry experience Proven leadership experience Strong analytical problem-solving skills with a vibrant and optimistic mindset Familiarity with student retention strategies and academic event managementRoles & Responsibilities: Department Management: Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus. Ensure smooth administrative operations and high team performance to maintain an excellent student experience. Student Journey Management: Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement. Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues. Escalation and Scheduling: Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling. Maintain high feedback scores and balance faculty needs while adhering to cost management directives. Collaboration and Training: Collaborate with the program head to implement training strategies for all programs. Define team deliverables, roles, and responsibilities, and plan training sessions to support project success. Process Optimization: Implement efficiencies through automation to improve student and faculty management. Monitor student attendance, assignments, grievances, and retention, and apply practical improvements. Event Management: Plan and execute key academic events, such as orientation and convocation. Deliver engaging presentations to students and faculty, fostering a positive educational environment.