Job Title

Job Title: Service Trainer Function: Service Operations – MC Reports to: Service Operations Head Office/Location: Pune JOB PURPOSE Scale up NPS across Dealerships Develop a framework to assess region/Dealer performance on NPS Partner with Dealerships to drive NPS Compile reports and design Dashboards Ensure sustenance for NPS Simplify & Digitize Service processes at Dealerships Train Dealer staff on NPS & soft skills Link NPS with Business KPIs at Dealerships to assess performance INTERACTION WITH STAKEHOLDERS Internal External Direct Field Service team Service Support team Spares team Plant team R&D team Dealerships Vendors Mechanics JOB REQUIREMENTS: Educational Qualifications Essential: Any graduate from a premier institute Work Exp Min: 3 Max: 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 50% KEY COMPETENCIES Technical/ Functional Deep Understanding of service processes Dealership Management Product Knowledge  Competition Tracking Product Quality Negotiation and Conflict Resolution Behavioural Continuously raise the bar Ensure results with speed Meet customer expectations KEY RESPONSIBILITIES Coordinating with the field teams to identify training requirements/gaps and design training programmes Preparation of training materials, contents and training notes Plan training calendar and communicate the same to the relevant stakeholders Ensure that trainings are conducted effectively Ensure training of dealership staff and mechanics Administrative handling of training centre Scale up NPS across Dealerships Develop a framework to assess region/Dealer performance on NPS Partner with Dealerships to drive NPS Compile reports and design Dashboards Ensure sustenance for NPS Simplify & Digitize Service processes at Dealerships Train Dealer staff on NPS & soft skills Link NPS with Business KPIs at Dealerships to assess performance KEY RESULT AREAS % Utilization of Training Centre L1/L2 Trained Manpower % State wise /Total EV /ICE NEF repair process Projects Skill Contest EV Animation Cut section of EV / ICE NEF Training centre upgradation