Advanced Troubleshooting & Log Analysis – Expertise in diagnosing and resolving complex software issues.BMC Product Expertise – Hands-on experience with BMC solutions such as Remedy, Helix, Control-M, or TrueSight.Debugging & Software Tools – Proficiency in replicating issues and using debugging and diagnostic tools.Case Management & Escalation – Strong experience in incident management and collaboration with R&D teams.Technical Documentation & Communication – Ability to create knowledge base articles and communicate effectively with global customers.
Job Title
BMC Technical Support Consultant