Company Description M-Tech Logic Consulting Services LLP is a specialized F5 solutions partner dedicated to helping organizations secure and optimize their application delivery. Our expertise spans across F5 BIG-IP, ADC, WAF, SSL Offloading, Infrastructure Automation, and cloud-integrated solutions, including Nginx. With operations in Pune, Mumbai, Delhi, and Bangalore, we empower businesses to modernize IT infrastructure, minimize downtime, and enhance scalable performance.Role DescriptionWe are seeking a full-time on-site Technical Support Engineer to join our team in Delhi. The role involves providing expert technical support and troubleshooting for clients, addressing and resolving infrastructure and application-related issues efficiently, and ensuring seamless customer service. You will also collaborate with teams and clients to enhance technical performance and satisfaction.Key Responsibilities· Provide Level 1 and Level 2 technical support, handling customer complaints, incidents, and escalations via phone, email, and remote access.· Diagnose, troubleshoot, and resolve complex infrastructure, network, and application-related issues with high customer satisfaction.· Deliver exceptional customer service while supporting M-Tech Logic services and solutions.· Coordinate with vendors, internal teams, and users for enhancements, development activities, and issue resolution.· Assist in testing, troubleshooting, and implementing customer Proof of Concepts (POCs).· Support network operations, including design, implementation, and ongoing management.Required Skills & Expertise· Strong proficiency in technical support and troubleshooting of network devices.· Excellent analytical skills to identify root causes and resolve complex technical challenges.· In-depth knowledge of F5 Application Delivery and related networking technologies.· Extensive understanding of network operations, including Security, LAN, and WAN.· Solid knowledge of Layer 7 networking concepts.· Hands-on experience with routing protocols: RIP, RIP2, IGRP, EIGRP, BGP, OSPF, MPLS, MP-BGP.· Strong knowledge of switching technologies: VLAN, HSRP, STP, VTP, VXLAN, VTEP.· Thorough understanding of protocols: TCP/IP, UDP, HTTP, HTTPS, TLS, FTP.· Working knowledge of Linux and Cloud Networking (Azure, AWS, Google Cloud).· Exposure to automation technologies, including Nginx and F5 Distributed Cloud (XC).Qualifications· Bachelor’s degree in IT, Computer Science, or a related field (preferred).· 1 to 3 years of experience in network support and troubleshooting.· Relevant certifications noted below are a plus.Certifications (Preferred)· CCNA / CCNP / F5-201 or equivalent professional certifications.Additional Skills· Excellent written and verbal communication skills.· Strong interpersonal skills for effective collaboration with customers and cross-functional teams.· Proficiency in MS Office tools: Word, Excel, PowerPoint, and Visio.Pls email the CV to
Job Title
Technical Support Engineer