Job Role - Customer Care ExecutiveJob Location - Visnagar - 384315, GujaratType - PermanentOn- Site Compulsory (No Work from Home Allowed)MY ARMOR (MYARMOR Wellness Pvt. Ltd.) is a fast-growing D2C wellness brand based in Visnagar, Gujarat. trusted by 2 Lakh+ customers across India. We design and sell everyday comfort products — orthopedic pillows, maternity support, baby care essentials, and home care solutions — available on our website and across Amazon, Flipkart and more. We're a close-knit, customer-first team where every person has real ownership of their work. As we scale rapidly, we're looking for a dedicated Customer Care Executive to be the voice of our brand and ensure every customer has an experience worth talking about.About the RoleWe are looking for a smart, energetic Customer Care Executive to manage customer support, feedback collection, order tracking, and day-to-day operations for our growing e-commerce brand. This is a hands-on, full-day role — ideal for someone who loves talking to customers and staying organised.Key Responsibilities▸ Handle customer queries via WhatsApp, email, phone & chat▸ Resolve order, payment, return & refund issues promptly▸ Make outbound calls to collect post-delivery customer feedback▸ Track and monitor daily order status & coordinate with logistics team▸ Process returns, exchanges, and refunds end-to-end▸ Respond to reviews and comments on social media & marketplaces▸ Prepare weekly customer feedback and CSAT reports▸ Update CRM with customer interactions, ticket notes & resolutions▸ Assist with basic data entry, admin tasks & internal coordination▸ Support WhatsApp broadcast campaigns & post-purchase follow-upsQualifications▸ Graduation in any stream (mandatory)▸ MBA / BBA preferred but not required▸ 1–3 years of experience in customer service or e-commerce support▸ Freshers with strong communication skills may also applySkills Required▸ Excellent communication in Hindi & English (spoken + written)▸ Hands-on with MS Excel / Google Sheets▸ Basic Knowledge of e-commerce platforms — Shopify, Amazon, Flipkart, etc.▸ Organised, self-driven and able to handle high ticket volumes▸ Basic understanding of logistics and order managementWhat You Get▸ Competitive salary based on experience▸ Performance-based bonus▸ Fast-growing brand with real growth opportunities▸ Hands-on exposure to full e-commerce operations▸ Supportive team and direct access to leadershipKindly Note - Job Requires to commute to Visnagar office on Regular Basis, so candidate who is not able to commute to location, Please do not applyReady to be the voice of MY ARMOR? We'd love to hear from you. Send your resume to or simply give us a call on +91 97234 99995 — let's talk!
Job Title
Customer Care Executive