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Position: Customer Success Engineer (Contractor) Role Description This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners. - Location - India (Remote) - Duration – 12 Months Job Description Job Duties - Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives - Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations - Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams - Serve as a customer advocate in influencing product roadmap and improvements - Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Centre of Excellence program - Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed - Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs - Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time - Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement Skills - Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles - Understanding SASE architecture and value proposition - In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc. - Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP) - Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.) - Knowledge of Linux (including BASH and Python scripting) - Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions - Strong consulting and project management skills - Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization - Ability to multi-task and work in a fast-paced environment Education - BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required Information about Palo Alto Networks At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.