About Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.MUFG Global Service Private Limited: Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific.AbouttheRole: PositionTitle: Client ServiceDesk Corporate Title: Sr Analyst Reporting to: AVP Location :Bengaluru/Mumbai PurposeofRole: ClientServiceDeskteam isresponsibleforcustomerslifejourneywiththebank,managetheirrelationshipfrom all regulatory as well as internal MUFG bank requirements to complete transaction & service requirements in accordance with the bank's policies and procedures. Theroleplaysanimportant partasliaisonbetweenstakeholdergroupsinvolvedinthedelivery ofalltransactions & service requirements, including front office, compliance and operational groups across the organization. Theywillberesponsibleforengagingwithinternalandexternalstakeholdersonadailybasisandensuringthe uninterrupted flow of communications between parties. Maintain excellent rapport with all client touch points across different divisions and internal units based on the products distribution within the customer group. Enhanceservicepropositioninsuchawaythatitleads todeepeningandbuilding relationship. Alongwithworking withthecolleagueslocally,therewouldberegional interactionwiththeAPACteamforthis space & to incorporate best practices followed across. TheCandidatewillbesupportingtheClientServiceDeskandresponsibleforday-to-daybusiness transactions and customer service matters; Support rendered is expected to expand covering wider APAC region. MainResponsibilities: Strongknowledgeofcorporate bankingproductsandservices,including Tradefinance,General banking, Loans and deposits & Foreign remittance. Shouldpossessotherqualities includingpeoplemanagementskillsproblem-solvingskills, strong interpersonal abilities, Abletoworkindependentlyandundertimepressure,multi-taskingcapabilitieswhilemaintainingattention to detail and high accuracy, and the ability to analyze and interpret data. Proactivelyassistwithcomplexcustomer serviceneedsforaone-stop customerserviceexperience. Demonstratetheabilitytochallengethestatusquoandadapttochange, balancedwithastrongteam spirit and a strict compliance culture. Buildrelationshipsandrepresenttheteamatinternalforums orinter-departmentalcollaborationto promote more effective working practices. Evaluatecustomerserviceissues byidentifyingrootcausesandmakingrecommendationsforprocess improvement. Assistinmaking sounddecisionsregarding customerrequestsbalancing riskwithopportunity. Liaisewithinternal departmentsonnewworkflow,reporting andadministrativefunction. Ensurehighdataquality,participateindataclean-upstandvalidationexercises. Assistwithspecial projectsandimplementationofdepartmentinitiativeasappropriate. Providejuniormembers oftheteamwithguidance andsupport. Abilitytoworkonmultiple ITsystems. CandidateProfile: Currentlymanagingateamof2-4members. Thecandidateshouldholdadegreeandhave6to8yearsofexperiencewithinthebanking andfinancial sector. Possessesstrongknowledgeofcorporatebanking productsandservices,includingTradefinance, General banking, Loans and deposits & Foreign remittance. Experienceincustomerservice, particularlyinhandling largecorporatesandmultinationalcompanies will be an added advantage. Goodcommunicationandinterpersonalskills KnowledgeofMSoffice. CDCScertificationwillbeanaddedadvantage.
Job Title
Senior Analyst - Client Service Desk