Job Title

Talent500 is hiring for one of its clients Position Overview: The Director of Salesforce CoE is a strategic and operational leader responsible for driving excellence across the Salesforce ecosystem. This role oversees the Salesforce development, governance, release management, and innovation initiatives. The Director will lead a high-performing team of developers, architects, and consultants in delivering scalable, secure, and business-aligned Salesforce solutions. This role also serves as a key liaison between business units and technology teams, ensuring alignment with enterprise goals and maximizing platform ROI. Key Responsibilities: Strategic Leadership: Define and execute the Salesforce CoE operating model and long-term roadmap aligned with enterprise digital transformation goals. Partner with business leaders across Sales, Marketing, Service, and Regulatory to translate needs into a prioritized Salesforce backlog. Champion platform ROI through data-driven decision-making and stakeholder engagement. Lead strategic planning sessions and quarterly business reviews to align Salesforce initiatives with evolving business priorities. Drive enterprise-wide adoption of Salesforce capabilities through executive sponsorship and change management. Manage and Nurture talent by providing leadership, technical direction and mentorship to maintain a high-performing, highly engaged team. Build and foster relationship for a close collaboration with the HQ teams bridge between regional execution and global vision. Governance & Standards: Establish and enforce standards for development, release management, security, and data quality. Lead DevOps practices and ensure compliance with HIPAA, SOC 2, and internal policies. Drive adoption of reusable assets and innovation pilots (AI, Data Cloud, Hyperforce). Implement scalable governance models across multi-org environments to ensure consistency and audit readiness. Define and monitor KPIs for release velocity, defect rates, and platform stability. Platform Oversight: Manage multi-org Salesforce environments including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and Health Cloud. Oversee technical architecture, environment strategy, and release cycles. Reduce technical debt and ensure platform scalability and maintainability. Team & Vendor Management: Build and mentor a team of Salesforce professionals. Manage relationships with Salesforce, system integrators, and third-party vendors. Negotiate contracts and ensure timely, high-quality delivery. Innovation & Continuous Improvement Stay current with Salesforce product releases and industry trends. Lead pilots and drive adoption of emerging technologies. Implement training programs and support models to boost user adoption. Foster a culture of innovation by encouraging experimentation and cross-functional ideation. Key Metrics / KPIs: Standards adoption rate Release success rate Platform ROI (value vs. spend) Innovation pilot-to-adoption ratio Utilization and stakeholder satisfaction Incident and defect trends post-release Qualifications: Education: Masters/Bachelors degree in computer science, Information Systems, or related field (MBA preferred) Experience: 15+ years in Salesforce technical leadership roles (Lead, Architect, Manager) 5+ years in healthcare, pharma, or regulated industries Proven success in large-scale Salesforce transformations (e.g., Classic to Lightning) Experience managing large teams and vendor ecosystems Skills: Deep expertise in Salesforce clouds and integrations Strong understanding of CI/CD, API management, and environment strategy Excellent communication, negotiation, and stakeholder management skills Familiarity with regulatory frameworks (HIPAA, SOX, GDPR)