Job Title

Manager, HR Vendor Management & Operations - IndiaJob Summary : Our Client, a Fortune 100 company with nearly a century of strength, stability, and purpose-driven innovation, is expanding its global technology footprint. Our Global Capability Centre (GCC) in Hyderabad plays a strategic role in delivering secure, scalable, and customer-focused digital solutions that support millions of individuals and businesses across the U.S.At Our Client, you’ll join a forward-thinking team that embraces agile ways of working, fosters a collaborative and inclusive culture, and invests in emerging technologies like cloud, data, AI, and cybersecurity. Our associates contribute to meaningful work that protects futures and strengthens communities—making a real impact every day.Job Profile Summary : The Key focus areas of the role will be : Vendor Management & Governance (Primary Ownership – India) Serve as the India accountable owner for day-to-day governance, performance management, and issue resolution across all HR operational vendors (payroll, absence, benefits and related services). Run a formal vendor governance cadence (monthly/quarterly), including SLAs, KPIs, issue logs, root-cause analysis, and remediation plans. Partner with U.S. HR COEs (as global functional owners) to ensure vendor services meet global design, experience, and control standards, while adapting execution to India regulatory requirements. Coordinate with Procurement, Legal, Finance, and Risk on vendor contracts, renewals, scope changes, and service expansions affecting India. Ensure vendors comply with data privacy, information security, and regulatory obligations related to associate data handling.2. Pay, Absence & Benefits Operations(End-to-End Operational, Financial Governance & Controls Accountability) Own end-to-end operational oversight and execution for India payroll, time/absence, and benefits, within U.S.-defined policy and program frameworks. Ensure accurate and timely monthly payroll and absence cycles, statutory filings, and reconciliations, leveraging the local technical SME for configuration and detailed processing. Oversee administration of statutory and non-statutory benefits, ensuring alignment across policy, vendor execution, and payroll outcomes. Own cross-system data integrity, including payroll–GL, payroll–benefits, and time/attendance–payroll reconciliations. Act as the final escalation owner in India for complex pay, leave, and benefits issues. Validate payroll funding accuracy and statutory remittance schedules. Oversee reconciliation of vendor invoices against contractual terms and service delivery metrics. Monitor benefits funding, insurer settlements, and claim administration accuracy. Partner with Finance on accruals, provisions (e.g., gratuity, leave liability), and year-end processes.3. Compliance, Risk & Control Framework (India Law, U.S. Standards) Ensure HR operations and vendor activities comply with India labor, tax, and social security regulations (PF, ESI, Professional Tax, gratuity, maternity, leave laws). Maintain a robust control environment (maker–checker, approvals, reconciliations, access controls, documentation) aligned to U.S. enterprise risk standards. Lead India HR operations through audits, inspections, and regulatory reviews, ensuring documentation, SOPs, and evidence are complete and current. Intentionally monitor regulatory changes and translate requirements into operational and vendor changes, coordinating with U.S. HR, HR Tech, and COEs. Ensure payroll and other critical HR services have documented Business Continuity Plans (BCP) and Disaster Recovery (DR) procedures. Conduct periodic tabletop testing of payroll continuity, statutory filing backup plans, and system outage scenarios. Maintain documented contingency plans for regulatory changes, strikes, system failures, or vendor disruptions.4. Associate Experience & Service Delivery(Execution Accountability) Ensure vendor-delivered services provide a compliant, consistent, high-quality associate experience aligned with Nationwide standards. Partner with India HRBPs, HR Service Center/OAR, and U.S. HR to design and continuously improve end-to-end associate journeys. Oversee vendor helpdesk and case management practices for HR functions with clear accountability for timeliness and accuracy. Lead India-facing communications for pay, absence, and benefits changes, in partnership with HRBPs, Communications, and vendors.5. Data, Reporting & Continuous Improvement(Operational Insight Owner) Own India operational dashboards and KPIs (accuracy, timeliness, SLAs, case volumes, defect trends). Use data from vendors, Workday, and HR systems to identify trends and drive process, control, and automation improvements.6. Global & Cross-Border Partnership(Explicit Bridge Role) Serve as the primary operational liaison between India HR Operations and U.S.-based HR COEs, HR Technology, and Enterprise Risk teams. Represent India in global HR operations and vendor forums, ensuring India requirements are reflected in global decisions. Collaborate with broader India HR leadership to integrate vendor-supported services into the overall HR operating model.7. People Leadership(Player–Coach Model) Provide direct leadership and coaching to the Pay/Absence Specialist and other India HR operations resources. Maintain hands-on involvement in complex vendor issues, audits, escalations, and regulatory matters while ensuring strong delegation and controls. Foster a continuous learning and improvement culture, encouraging adoption of best practices from the U.S. and other markets while honoring India-specific needs.8. Business Continuity & Disaster Recovery (New Subsection Under Risk) Ensure payroll and critical HR services have documented Business Continuity Plans (BCP) and Disaster Recovery (DR) procedures. Conduct periodic tabletop testing of payroll continuity, statutory filing backup plans, and system outage scenarios. Maintain documented contingency plans for regulatory changes, strikes, system failures, or vendor disruptions.Qualification Criteria Overall Experience 10-12 years of progressive HR operations experience, with a minimum of 6 years in India-specific HR operations within a multinational, GCC, or large-scale corporate environment. Demonstrated ownership of end-to-end HR Vendor Management, Complaince, Payroll, Risk & Audit, Absence, and benefits operations for a 1,000+ headcount India entity. Prior exposure to U.S.-headquartered or globally governed organizations is strongly preferred — candidates who have worked within a GCC or BOT, setup will be at an advantage.EDUCATION & CERTIFICATIONS Graduate degree in Human Resources, Business Administration, Commerce, or a related discipline. MBA / Post Graduate Diploma in HR or Finance is preferred. Workday HCM certification or training credentials are a plus. Familiarity with global HR risk and controls frameworks (SOX, COSO, or equivalent enterprise risk standards) is beneficial for candidates from BFSI sector backgrounds.#HROperations #VendorManagement #IndiaPayroll #HRCompliance #GCC #GIC #WorkdayHCM #HRTechnology #StatutoryCompliance #BenefitsAdministration #RiskAndControls #BusinessContinuity #PeopleLeadership #HRGovernance #BFSI #FinancialServicesGCC #ManagerHR #HRVendorManagement #PayrollManager #HiringNow #HRJobs #PuneJobs #HyderabadJobs #IndiaHR #TalentAcquisition