Job Title

Role Overview The Assistant Manager – Human Resources plays a pivotal role in supporting the people operations of a fast-paced hospitality environment. This role is responsible for driving talent acquisition, employee engagement, compliance, and learning initiatives — ensuring the hotel/resort maintains a motivated, service-oriented workforce that consistently delivers exceptional guest experiences. Key Responsibilities Talent Acquisition & Onboarding Manage end-to-end recruitment for front-of-house, back-of-house, F&B, housekeeping, front desk, and other hospitality roles. Partner with department heads (Front Office, F&B, Housekeeping, Spa, etc.) to forecast manpower needs based on occupancy and seasonal demand. Design structured onboarding programs that instill brand values, service standards, and grooming guidelines from Day 1. Employee Relations & Engagement Act as a trusted HR partner for all staff — from line-level associates to supervisors. Handle grievances, disciplinary procedures, and conflict resolution with sensitivity and fairness. Plan and execute employee engagement initiatives such as Star Employee programs, team events, and recognition drives to reduce attrition. Performance Management Support performance appraisal cycles aligned with hospitality KPIs such as guest satisfaction scores (GSS), upselling targets, and service quality ratings. Work with HODs to create individual development plans for high-potential employees. HR Operations & Compliance Maintain employee records, contracts, and HR documentation for all staff categories — permanent, contractual, and seasonal. Ensure compliance with the Shops & Establishments Act, PF, ESIC, gratuity, and other applicable labor laws. Manage shift-based attendance, leave records, and payroll inputs in coordination with the finance team. Workforce Planning Monitor and manage attrition, especially during peak and off-peak seasons. Develop a robust pipeline of talent through campus hiring, hotel management institutes, and apprenticeship programs. HR Reporting & Analytics Prepare monthly HR dashboards covering headcount, attrition, hiring TAT, training hours, and absenteeism. Provide insights to leadership on workforce trends specific to the hospitality business cycle. General Service Excellence Training Facilitate property-wide training on hospitality etiquette, guest handling, communication skills, upselling techniques, and complaint resolution. Reinforce a guest-first culture through periodic refresher workshops and role-play sessions. Soft Skills & Behavioral Training Organize training programs on interpersonal communication, teamwork, time management, and professional grooming for all staff levels. Conduct cross-departmental workshops to build collaboration between Front Office, Housekeeping, F&B, and Kitchen teams.